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BUYER & SUPPLIER PROTECTION

Trust is the foundation of global trade.

We built Nusanua because new marketplaces fail on the first fraud incident. Every feature here exists so your first order from Indonesia feels as safe as your 100th.

Verification

A staged verification pipeline.

Suppliers progress through documented stages. We are conservative about advancing tiers; many applicants stay at the documents stage until evidence is complete.

Stage 1
Documents reviewed
  • NIB (Nomor Induk Berusaha) recorded
  • NPWP (tax ID) recorded
  • Company Deed (Akta Pendirian) reviewed
  • Director ID reviewed
  • Bank account details captured
  • Business domain + email checked
Suitable for buyers running their own due diligence
Stage 2
Verified supplier
  • All Stage 1 requirements
  • Desk review with third-party audit support
  • Video factory walkthrough recorded
  • Export history reviewed
  • Reference checks with past buyers
  • Capacity and capability assessment
Recommended for production orders
Most trusted
Stage 3
Gold supplier
  • All Stage 2 requirements
  • On-site review through a partner inspection provider
  • Environmental and social compliance review
  • Financial health review where shared
  • Annual re-review
  • Subject to commercial agreement
Highest confidence tier when available
Milestone payment workflow

Payments move on confirmed milestones.

Today Nusanua tracks payment milestones inside the platform. Manual bank transfer is supported, with admin confirmation; payment-partner and escrow-partner integrations are on the roadmap. Funds movement happens with a regulated payment partner — Nusanua does not directly hold funds.

Milestone tracking on every order
Admin confirmation when payment is received
Optional pre-shipment inspection through a partner provider
Dispute review on flagged orders

Escrow-backed integration is in active partner onboarding. Until live, milestone confirmations are recorded but funds movement is between buyer and supplier directly.

Milestone timeline
  1. 1
    Order placed
    Buyer marks payment initiated. Admin confirms receipt before production.
  2. 2
    Production milestone
    Supplier shares photos or video; milestone marked complete.
  3. 3
    Pre-shipment inspection
    Optional third-party inspection coordinated with a partner provider.
  4. 4
    Shipment
    Bill of Lading uploaded and verified.
  5. 5
    Delivery confirmed
    Buyer confirms receipt and quality; final milestone closed.
Fraud prevention

We hunt fraud before it finds you.

24/7 monitoring
Behavioral signals, device fingerprinting, IP reputation, and duplicate-account detection.
Reverse image search
We scan every supplier photo against known stolen product galleries.
Counterfeit takedown
Report a supplier for IP infringement. Our legal team acts within 24 hours.
Sanctions screening
Every buyer and supplier screened against OFAC, EU, and UN sanctions lists.

Source from Indonesia with peace of mind.

Post your first RFQ free. No credit card. No commitment.